Wednesday, October 29, 2008

Bless His Heart

I just did what I never do, and that is answer the phone when it shows a tollfree number. Because I am about to start a minor kitchen renovation, I though it might have something to do with that. Could be Sears, Lowe's or Schuler. But it wasn't; it was COMCAST. This poor guy had no idea what he was getting in to. I tried to warn him, but he didn't think I was serious.

When he identified himself, I told him that he really didn't need to try to offer phone service because I already had my internet and cable with Comcast, and I didn't like the service. He was very polite, said a lot of "yes ma'ams." He asked me why I didn't like their service, and I explained to him that my internet goes down several times a week, and we have already disconnected the box from the television in the kitchen. Wierd things used to happen to the kitchen television. For example, when Tom tried to reason with the Comcast crew on the phone, they convinced him to keep at least one box in our house so we could have access to On Demand. We kept the box in the livingroom, but we've never used it.

As the conversation continued, this poor guy tried to show some compassion and really wanted to correct the problems. I BEGGED him not to send any more repair men because it just complicates the situation. I can deal with the internet going down for a few minutes. Sure it's frustrating, but life goes on. When he attempted to go there, I mentioned that millions of repair men have been on my property. Rarely are they the same person. That's one of the problems. In the past when these men have attempted to fix the problem, we've gone through the same steps. I pull out reams of paperwork, explain the problem, they shake their heads, and hours later at least two miles of cable cord is draped across my backyard. Before they leave, they tell me someone would be coming soon (two or three months) to bury the new cable. Then they come and tear up the lawn leaving mud clumps and tracks all over the yard, sidewalk and driveway. It never changes. I bet we have a ton of cord buried in our yard. I explained to the man on the phone that they always discuss cables, including the pros and cons of split cables. I don't give a rat's ass about split cables. I just want the internet and the cable t.v. to work when I turn it on.

By this time the man on the phone couldn't get in a word. I kept apologizing to him and told him that he probably needed to report our conversation (maybe it was taped). If he smokes, I'm sure he's standing outside some building in some city with at least two cigarettes in his mouth, mumbling to himself. I was really kinda easy on him; he got me early in the day. I started to go into my monopoly rant, but I kept it to a minimum. It's just not right. My AT@T friends seem to have the same problems, so there is no reason to change service. Absolutely every day I get requests to change services, but until EVERY SINGLE ONE OF THEM can promise that I would be speaking only to those who live in the United States and speak English, then I ain't budging. This experience is bringing back memories of my conversations with our brothers and sisters who work for Dell computers. I almost had to go into therapy after dealing with them. I've got to go and get a coke. The caffeine does me good.

Final thought. Why in the world would anyone want to bundle services? If you are on Comcast, when the cable goes down, so does the phone and internet. If you are on AT@T, when the phone goes down, so does the cable and internet. All it takes is for someone to run into a telephone pole or a construction crew to cut the cable. Remember this: Don't put all of your eggs into one basket.

1 comment:

karen said...

Poor guy! Wonder whose ear he talked off discussing the conversation he had with you.